{"id":778,"date":"2022-08-23T06:39:43","date_gmt":"2022-08-23T06:39:43","guid":{"rendered":"https:\/\/engazcrm.com\/Blog\/?p=778"},"modified":"2025-09-02T13:57:29","modified_gmt":"2025-09-02T10:57:29","slug":"customer-relationship-measurement","status":"publish","type":"post","link":"https:\/\/engazcrm.com\/blog\/customer-relationship-measurement\/","title":{"rendered":"\u0643\u064a\u0641 \u064a\u062a\u0645 \u0642\u064a\u0627\u0633 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u0647\u0645\u064a\u0629 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 crm"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 4<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><p>\u0628\u062f\u0648\u0646 \u0623\u062f\u0648\u0627\u062a \u0642\u064a\u0627\u0633 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 <strong>CRM <\/strong>\u0633\u062a\u0641\u0642\u062f \u0628\u064a\u0627\u0646\u0627\u062a \u0639\u0645\u0644\u0627\u0626\u0643 \u0648\u0633\u062a\u0641\u0642\u062f \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062c\u062f\u062f \u0648\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062d\u0627\u0644\u064a\u064a\u0646\u060c \u0645\u0639 \u0642\u0644\u0629 \u0627\u0644\u062a\u0646\u0638\u064a\u0645 \u0648\u0636\u0639\u0641 \u0639\u0646\u0635\u0631 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0644\u062f\u0649 \u0645\u0648\u0638\u0641\u064a\u0643..\u00a0\u062e\u0633\u0627\u0631\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u064a\u0633\u062a \u0628\u0627\u0644\u0634\u064a\u0621 \u0627\u0644\u0647\u064a\u0651\u0646\u060c \u062e\u0635\u0648\u0635\u064b\u0627 \u0641\u064a \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0635\u0639\u0628 \u0627\u0644\u062d\u0635\u0648\u0644 \u0641\u064a\u0647\u0627 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u064a\u0644\u060c \u0648\u0645\u0639 \u0627\u0632\u062f\u064a\u0627\u062f \u0627\u0644\u0645\u064f\u0646\u0627\u0641\u0633\u0629 \u0648\u0627\u0632\u062f\u064a\u0627\u062f \u062a\u0639\u0642\u064a\u062f \u0631\u062d\u0644\u0629 \u0627\u0644\u0645\u0634\u062a\u0631\u064a <strong>Buyer Journey<\/strong>\u060c \u0623\u0635\u0628\u062d\u062a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062a\u0639\u0627\u0645\u0644 \u0628\u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u062d\u062f\u064a\u062b\u0629 \u0647\u064a \u0627\u0644\u062a\u064a \u062a\u0646\u062c\u062d \u0639\u0646 \u063a\u064a\u0631\u0647\u0627\u060c \u0623\u0648 \u0647\u064a \u0627\u0644\u062a\u064a \u062a\u0623\u062e\u0630 \u0627\u0644\u062d\u0635\u0635 \u0627\u0644\u0623\u0643\u0628\u0631 \u0645\u0646 \u0627\u0644\u0640 &#8220;<strong>Market Share \u0627\u0644\u062d\u0635\u0635 \u0627\u0644\u0633\u0648\u0642\u064a\u0629<\/strong>&#8220;.<\/p>\n<p>\u0625\u0646 \u0628\u0646\u0627\u0621 \u0639\u0644\u0627\u0642\u0627\u062a \u062c\u064a\u062f\u0629 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u064a\u0647\u0627 \u0647\u0648 \u062c\u0648\u0647\u0631 \u0623\u064a \u0646\u0645\u0648\u0630\u062c \u0631\u0628\u062d\u064a\u060c \u0648\u0644\u0643\u0646 \u0627\u0644\u0628\u0642\u0627\u0621 \u0639\u0644\u0649 \u0627\u0637\u0644\u0627\u0639 \u062f\u0627\u0626\u0645 \u0628\u0645\u0646 \u0647\u0645 \u0639\u0645\u0644\u0627\u0624\u0643 \u0648\u0645\u0627 \u0647\u064a \u0639\u0644\u0627\u0642\u062a\u0647\u0645 \u0628\u0639\u0645\u0644\u0643 \u0648\u0645\u0627 \u0647\u064a \u0645\u0634\u0643\u0644\u0627\u062a\u0647\u0645 \u0648\u0643\u064a\u0641\u064a\u0629 \u062d\u0644\u0647\u0627\u060c \u0647\u0648 \u0627\u0644\u0623\u0645\u0631 \u0627\u0644\u0623\u0635\u0639\u0628 \u0628\u0627\u0644\u062a\u0623\u0643\u064a\u062f. \u0648\u0647\u0630\u0627 \u0635\u062d\u064a\u062d \u0641\u064a \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a &#8211; \u0633\u0648\u0627\u0621 \u0643\u0646\u062a \u062a\u0645\u062b\u0644 \u0646\u0634\u0627\u0637\u064b\u0627 \u062a\u062c\u0627\u0631\u064a\u064b\u0627 \u0635\u063a\u064a\u0631\u064b\u0627 \u0628\u0647 \u0645\u0627\u0626\u0629 \u0639\u0645\u064a\u0644 \u0623\u0648 \u0634\u0631\u0643\u0629 \u0643\u0628\u064a\u0631\u0629 \u062a\u0636\u0645 \u0645\u0626\u0627\u062a \u0627\u0644\u0622\u0644\u0627\u0641.<\/p>\n<p>\u0623\u0641\u0636\u0644 \u0637\u0631\u064a\u0642\u0629 \u0644\u0645\u0648\u0627\u062c\u0647\u0629 \u0647\u0630\u0627 \u0627\u0644\u062a\u062d\u062f\u064a \u0647\u064a \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0623\u062f\u0627\u0629 \u0627\u0644\u0635\u062d\u064a\u062d\u0629\u060c \u0625\u0630\u064b\u0627 \u0641\u0645\u0627 \u0647\u064a \u0623\u062f\u0648\u0627\u062a \u0642\u064a\u0627\u0633 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 CRM\u060c \u0648\u0645\u0627 \u0647\u064a \u0641\u0627\u0626\u062f\u062a\u0647\u0627 \u0627\u0644\u062c\u0627\u0646\u0628 \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u064a\u061f<\/p>\n<h2>\u0645\u0627 \u0647\u064a \u0623\u062f\u0648\u0627\u062a CRM \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0645\u0627 \u0647\u064a \u0641\u0627\u0626\u062f\u062a\u0647\u0627\u061f<\/h2>\n<ul>\n<li><strong>CRM<\/strong> \u062a\u0639\u0646\u064a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0628\u064a\u0646\u0645\u0627 \u064a\u0635\u0641 \u0627\u0644\u0645\u0635\u0637\u0644\u062d \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u0639\u0645\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0627\u0644\u0634\u064a\u0621 \u0627\u0644\u0623\u0643\u062b\u0631 \u0623\u0647\u0645\u064a\u0629 \u0641\u064a \u0623\u064a <strong>CRM<\/strong> \u0645\u0648\u062c\u0648\u062f \u0623\u0646\u0647 \u064a\u062a\u0639\u0644\u0642 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u0643\u0644 \u0627\u0644\u062c\u0647\u0627\u062a.<\/li>\n<li>\u064a\u062c\u0628 \u0623\u0646 \u064a\u0633\u0627\u0639\u062f\u0643 <strong>CRM<\/strong> \u0641\u064a \u0641\u0647\u0645 \u0639\u0645\u0644\u0627\u0626\u0643 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644\u060c \u0648\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0644\u062a\u0642\u062f\u064a\u0645 \u0623\u0641\u0636\u0644 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 \u0645\u0645\u0643\u0646\u0629 <strong>Customer Experience<\/strong>.<\/li>\n<li>\u0648\u0645\u0639 \u0630\u0644\u0643\u060c \u0623\u0635\u0628\u062d \u0647\u0630\u0627 \u0627\u0644\u0647\u062f\u0641 \u0623\u0643\u062b\u0631 \u0635\u0639\u0648\u0628\u0629 \u0641\u064a \u0627\u0644\u0633\u0646\u0648\u0627\u062a \u0627\u0644\u0623\u062e\u064a\u0631\u0629\u060c \u062d\u064a\u062b \u064a\u062a\u0646\u0642\u0644 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643\u0648\u0646 \u0627\u0644\u0622\u0646 \u0628\u064a\u0646 \u0642\u0646\u0648\u0627\u062a \u0645\u062e\u062a\u0644\u0641\u0629 \u0645\u062b\u0644: \u0627\u0644\u0645\u0631\u0627\u0633\u0644\u0629 \u0648\u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u0648\u0627\u0644\u0647\u0627\u062a\u0641 \u0644\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/li>\n<li>\u0648\u0645\u0639 \u0648\u062c\u0648\u062f \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0637\u0631\u0642 \u0644\u0644\u0628\u062d\u062b \u0639\u0646 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0648\u0625\u062c\u0631\u0627\u0621 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0634\u0631\u0627\u0621\u060c \u0627\u0632\u062f\u0627\u062f \u062a\u0639\u0642\u064a\u062f \u0631\u062d\u0644\u0629 \u0627\u0644\u0645\u0634\u062a\u0631\u064a <strong>Buyer Journey<\/strong>. \u0647\u0630\u0627 \u0628\u0627\u0644\u0623\u062e\u0635 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0628\u064a\u0639 \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0644\u062c\u0645\u0627\u0647\u064a\u0631 \u0645\u062a\u0639\u062f\u062f\u0629\u060c \u0641\u0625\u0646 \u0625\u062f\u0627\u0631\u062a\u0647\u0627 \u0623\u0635\u0628\u062d\u062a \u062a\u0648\u0627\u062c\u0647 \u0635\u0639\u0648\u0628\u0627\u062a \u0643\u062b\u064a\u0631\u0629 \u0641\u064a \u0641\u0647\u0645 \u0633\u0644\u0648\u0643 \u0627\u0644\u0639\u0645\u064a\u0644.<\/li>\n<li>\u0641\u0648\u0641\u0642\u064b\u0627 \u0644\u0623\u062d\u062f\u062b \u062a\u0642\u0631\u064a\u0631 <strong>CX Trends<\/strong>\u060c \u064a\u062a\u0648\u0642\u0639 \u0623\u0643\u062b\u0631 \u0645\u0646 <strong>70<\/strong> \u0628\u0627\u0644\u0645\u0627\u0626\u0629 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u062c\u0627\u0631\u0628 \u0639\u0645\u0644\u0627\u0621 \u0645\u062d\u0627\u062f\u062b\u0629 \u0639\u0646\u062f \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629\u060c \u0648\u0628\u064a\u0646\u0645\u0627 \u064a\u062a\u0646\u0642\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u064a\u0646 \u0627\u0644\u0642\u0646\u0648\u0627\u062a\u060c \u062a\u062a\u0646\u0642\u0644 \u0628\u064a\u0627\u0646\u0627\u062a\u0647\u0645 \u0623\u064a\u0636\u064b\u0627\u060c \u064a\u0648\u062c\u062f \u062c\u0632\u0621 \u0643\u0628\u064a\u0631 \u0645\u0646 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0627\u0644\u0622\u0646 \u062f\u0627\u062e\u0644 \u0647\u0630\u0647 \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0627\u062a.<\/li>\n<li>\u0648\u0645\u0639 \u0627\u0644\u0625\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0627\u0644\u062e\u0627\u0637\u0626\u0629\u060c \u062a\u064f\u0641\u0642\u062f \u0647\u0630\u0647 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u062a\u0643\u0648\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0633\u064a\u0626\u0629\u060c \u0648\u0644\u0630\u0644\u0643 \u062a\u0645 \u0625\u0646\u0634\u0627\u0621 \u0623\u0646\u0638\u0645\u0629 \u0642\u064a\u0627\u0633 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 <strong>CRM<\/strong> \u0644\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0644\u0644\u0628\u0642\u0627\u0621 \u0639\u0644\u0649 \u0631\u0623\u0633 \u0643\u0644 \u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0643\u0645\u0627 \u0623\u0646 \u0627\u0644\u0640 <strong>CRM<\/strong> \u064a\u0642\u0637\u0639 \u0634\u0648\u0637\u064b\u0627 \u0637\u0648\u064a\u0644\u0627\u064b \u0646\u062d\u0648 \u0625\u0646\u0634\u0627\u0621 \u062a\u062c\u0627\u0631\u0628 \u0623\u0641\u0636\u0644 \u0644\u0643\u0644 \u0645\u0646 \u0639\u0645\u0644\u0643 \u0648\u0639\u0645\u0644\u0627\u0626\u0643.<\/li>\n<li>\u062a\u062d\u062a\u0627\u062c \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0625\u0644\u0649 \u062d\u0644\u0648\u0644 \u062a\u0633\u0645\u062d \u0644\u0647\u0627 \u0628\u0625\u062c\u0631\u0627\u0621 \u0645\u062d\u0627\u062f\u062b\u0627\u062a \u0645\u0633\u062a\u0645\u0631\u0629 \u062a\u0646\u062a\u0642\u0644 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0648\u0627\u0644\u0623\u0642\u0633\u0627\u0645 \u0648\u0627\u0644\u0623\u0646\u0638\u0645\u0629\u060c \u0643\u0645\u0627 \u062a\u063a\u0637\u064a \u0627\u0644\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u062b\u0644\u0627\u062b\u0629 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0644\u0640 <strong>CRM<\/strong> \u0644\u0645\u0646\u0627\u0647\u062c \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0643\u064a\u0641 \u064a\u064f\u0645\u0643\u0646 \u0644\u0643\u0644 \u0645\u0646\u0647\u0627 \u0625\u0646\u0634\u0627\u0621 \u062a\u062c\u0627\u0631\u0628 \u0639\u0645\u0644\u0627\u0621 \u0623\u0641\u0636\u0644 \u0648\u0645\u062e\u0635\u0635\u0629 \u062d\u0633\u0628 \u0646\u0648\u0639 \u0627\u0644\u0634\u0631\u0643\u0629 \u0648\u0623\u0646\u0648\u0627\u0639 \u0639\u0645\u0644\u0627\u0626\u0647\u0627.<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><strong>\u0627\u0642\u0631\u0623 \u0623\u064a\u0636\u0627 \u0639\u0646:<a href=\"https:\/\/engazcrm.com\/blog\/stages-of-customer-relationship-management\/\"> \u0623\u0647\u0645\u064a\u0629 \u0627\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u0637\u0648\u064a\u0631 \u0627\u0644\u0639\u0642\u0627\u0631\u064a<\/a><\/strong><\/p>\n<p style=\"text-align: center;\"><strong>\u0623\u0642\u0631\u0623 \u0627\u064a\u0636\u0627: <a href=\"https:\/\/engazcrm.com\/blog\/customer-relationship-management-tools\/\"><b>\u0648\u0633\u0627\u0626\u0644 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/b><\/a><b> \u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u0637\u0648\u064a\u0631 \u0627\u0644\u0639\u0642\u0627\u0631\u064a<\/b><\/strong><\/p>\n<h2>\u0643\u064a\u0641 \u064a\u062a\u0645 \u0642\u064a\u0627\u0633 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/h2>\n<p>\u062a\u0633\u062a\u062e\u062f\u0645 \u0623\u0646\u0638\u0645\u0629 \u0642\u064a\u0627\u0633 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0646\u062a\u0638\u0627\u0645 \u0645\u0646 \u0642\u0628\u0644 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0627\u0644\u0630\u064a\u0646 \u064a\u062a\u0641\u0627\u0639\u0644\u0648\u0646 \u0645\u0639 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062a\u0648\u0642\u0639\u064a\u0646 \u0623\u0648 \u0627\u0644\u0646\u0647\u0627\u0626\u064a\u064a\u0646 \u0627\u0644\u0645\u0624\u0647\u0644\u064a\u0646 \u0644\u0644\u0634\u0631\u0627\u0621.<\/p>\n<p><strong>\u062a\u0648\u0641\u0631 \u0627\u0644\u0640 CRMs \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u064a\u0629 \u0645\u064a\u0632\u0627\u062a \u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0627\u0644\u062a\u064a \u062a\u0633\u0627\u0639\u062f\u0643 \u0639\u0644\u0649 \u0641\u0647\u0645:<\/strong><\/p>\n<ul>\n<li>\u0645\u0627 \u0627\u0644\u062d\u0645\u0644\u0627\u062a \u0627\u0644\u062a\u0633\u0648\u064a\u0642\u064a\u0629 \u0627\u0644\u0645\u062d\u062f\u062f\u0629 \u0627\u0644\u062a\u064a \u062a\u0648\u0644\u062f \u0623\u0643\u0628\u0631 \u0639\u062f\u062f \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u064a\u0646.<\/li>\n<li>\u0645\u0627 \u0647\u064a \u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u064a\u0646 \u0627\u0644\u0630\u064a\u0646 \u064a\u062a\u062d\u0648\u0644\u0648\u0646 \u063a\u0627\u0644\u0628\u064b\u0627 \u0625\u0644\u0649 \u0645\u0628\u064a\u0639\u0627\u062a.<\/li>\n<li>\u0623\u064a\u0651 \u0623\u0646\u0648\u0627\u0639 \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0624\u062f\u064a \u0625\u0644\u0649 \u0627\u0644\u0634\u0631\u0627\u0621.<\/li>\n<li>\u0645\u0627 \u0647\u064a \u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u064a \u062a\u062a\u0645\u062a\u0639 \u0628\u0623\u0639\u0644\u0649 \u0642\u064a\u0645\u0629 \u0644\u0644\u0640 <strong>Brand<\/strong> \u0645\u062f\u0649 \u0627\u0644\u062d\u064a\u0627\u0629.<\/li>\n<li>\u0645\u0627 \u0647\u064a \u0623\u063a\u0644\u0628 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u062a\u0635\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0644\u062f\u0639\u0645 \u0628\u0634\u0623\u0646\u0647\u0627.<\/li>\n<li>\u0634\u0643\u0627\u0648\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0623\u0643\u062b\u0631 \u0634\u064a\u0648\u0639\u064b\u0627.<\/li>\n<li>\u0645\u0627 \u0647\u064a \u0627\u0644\u0645\u0645\u064a\u0632\u0627\u062a \u0648\u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u062a\u064a \u064a\u0633\u062a\u062e\u062f\u0645\u0647\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u0643\u062b\u0631\u0647\u0627 \u0625\u0639\u062c\u0627\u0628\u064b\u0627.<\/li>\n<li>\u0645\u062f\u0649 \u0641\u0639\u0627\u0644\u064a\u0629 \u0641\u0631\u064a\u0642 \u0627\u0644\u062f\u0639\u0645 \u0641\u064a \u062d\u0644 \u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<li>\u0645\u062f\u0649 \u0633\u0631\u0639\u0629 \u0648\u0635\u0648\u0644 \u0648\u0643\u0644\u0627\u0624\u0643 \u0625\u0644\u0649 \u062d\u0644\u0648\u0644 \u0627\u0644\u0645\u0634\u0627\u0643\u0644.<\/li>\n<\/ul>\n<p><strong>\u0627\u0644\u0625\u062c\u0627\u0628\u0627\u062a \u0639\u0644\u0649 \u0647\u0630\u0647 \u0627\u0644\u0646\u0648\u0639\u064a\u0629 \u0645\u0646 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0645\u0647\u0645\u0629 \u0644\u062a\u062d\u062f\u064a\u062f \u0646\u0642\u0627\u0637 \u0627\u0644\u0636\u0639\u0641 \u0641\u064a \u0645\u0633\u062a\u0648\u0649 \u0634\u0631\u0643\u062a\u0643 \u0627\u0644\u062d\u0627\u0644\u064a \u0648\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u0625\u062c\u0631\u0627\u0624\u0647\u0627 \u0644\u062a\u062d\u0642\u064a\u0642 \u0646\u062a\u0627\u0626\u062c \u0623\u0641\u0636\u0644.<\/strong><\/p>\n<p>\u062a\u0639\u062f \u0623\u062f\u0648\u0627\u062a \u0642\u064a\u0627\u0633 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 <strong>CRMs<\/strong> \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u064a\u0629 \u0645\u0641\u064a\u062f\u0629 \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u062e\u0637\u0648\u0629 \u0644\u0623\u0646\u0647\u0627 \u062a\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u062a\u0646\u0642\u064a\u0628 \u0641\u064a \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u062e\u0635\u0648\u0635\u064b\u0627 \u0641\u064a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0641\u064a \u0627\u0644\u0645\u0642\u0627\u0645 \u0627\u0644\u0623\u0648\u0644 \u0641\u064a \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0628\u064a\u0639 \u0645\u062b\u0644 \u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0639\u0642\u0627\u0631\u0627\u062a.<\/p>\n<p><strong>\u0642\u064a\u0627\u0633 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/strong> \u0647\u064a \u0639\u0645\u0644\u064a\u0629 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0629 \u0644\u062a\u062d\u0644\u064a\u0644 \u0645\u062c\u0645\u0648\u0639\u0627\u062a \u0643\u0628\u064a\u0631\u0629 \u0645\u0646 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0644\u0644\u0639\u062b\u0648\u0631 \u0639\u0644\u0649 \u0623\u0641\u0636\u0644 \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u062f\u0627\u062e\u0644\u0647\u0627\u060c \u0648\u0647\u0630\u0647 \u0627\u0644\u0645\u064a\u0632\u0629 \u062a\u062a\u0641\u0648\u0642 \u0641\u064a\u0647 \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0643\u062b\u064a\u0631\u064b\u0627 \u0639\u0644\u0649 \u0627\u0644\u0628\u0634\u0631\u060c \u062e\u0635\u0648\u0635\u064b\u0627 \u0645\u0639 \u0632\u064a\u0627\u062f\u0629 \u0643\u0645\u064a\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0645\u062a\u0644\u0643\u0647\u0627 \u0627\u0644\u0634\u0631\u0643\u0629.<\/p>\n<h2>\u0645\u0627 \u0647\u064a \u0642\u0648\u0627\u0639\u062f \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a Database \u0641\u064a CRM\u061f<\/h2>\n<ul>\n<li>\u0642\u0648\u0627\u0639\u062f \u0628\u064a\u0627\u0646\u0627\u062a \u0642\u064a\u0627\u0633 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 <strong>CRM<\/strong> \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0646\u0638\u0627\u0645 \u0623\u0633\u0627\u0633\u064a \u0628\u0631\u0645\u062c\u064a \u0645\u0635\u0645\u0645 \u0644\u062f\u0639\u0645 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 CRM \u0644\u0644\u0634\u0631\u0643\u0629 \u0648\u062c\u0647\u0648\u062f\u0647\u0627.<\/li>\n<li>\u062a\u062e\u062a\u0644\u0641 \u0642\u0648\u0627\u0639\u062f \u0628\u064a\u0627\u0646\u0627\u062a <strong>CRM<\/strong> \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629 \u0641\u064a \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u062a\u0637\u0648\u0631\u0647\u0627\u060c \u0645\u0646 \u0645\u062c\u0631\u062f \u062c\u0645\u0639 \u0648\u062a\u0646\u0638\u064a\u0645 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u0625\u062c\u0631\u0627\u0621 \u062a\u062d\u0644\u064a\u0644 \u0645\u062a\u0642\u062f\u0645 \u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u062c\u0632\u0626\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u062f\u064a\u062f \u0623\u0641\u0636\u0644 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0623\u0641\u0636\u0644 \u0644\u0644\u062a\u0646\u0641\u064a\u0630\u060c \u0648\u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u062a\u0636\u0645\u0646 \u0642\u0648\u0627\u0639\u062f \u0628\u064a\u0627\u0646\u0627\u062a <strong>CRM<\/strong> \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u0643\u0648\u0646\u0627\u062a \u0627\u0644\u0625\u0636\u0627\u0641\u064a\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0634\u0631\u0643\u0629 \u0648\u0627\u0644\u0635\u0646\u0627\u0639\u0629.<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><strong>\u0623\u0642\u0631\u0623 \u0627\u064a\u0636\u0627: <\/strong><a href=\"https:\/\/engazcrm.com\/blog\/crm-strategies\/\"><b>\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/b><\/a><b> \u0628\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u0637\u0648\u064a\u0631 \u0627\u0644\u0639\u0642\u0627\u0631\u064a<\/b><\/p>\n<h2>\u0645\u0627 \u0647\u064a \u0623\u0646\u0648\u0627\u0639 CRM\u060c \u0648\u0643\u064a\u0641\u064a\u0629 \u0627\u062e\u062a\u064a\u0627\u0631 \u0627\u0644\u0623\u0641\u0636\u0644 \u0645\u0646\u0647\u0627 \u0644\u0639\u0645\u0644\u0643\u061f<\/h2>\n<p>\u0647\u0646\u0627\u0643 \u062b\u0644\u0627\u062b\u0629 \u0623\u0646\u0648\u0627\u0639 \u0631\u0626\u064a\u0633\u064a\u0629 \u0645\u0646 \u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/p>\n<ol>\n<li>\u0627\u0644\u062a\u0639\u0627\u0648\u0646\u064a\u0629 <strong>collaborative<\/strong><\/li>\n<li>\u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 <strong>operational<\/strong><\/li>\n<li>\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u064a\u0629 <strong>analytical<\/strong><\/li>\n<\/ol>\n<h3><strong>\u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u0639\u0627\u0648\u0646\u064a\u0629 collaborative:<\/strong><\/h3>\n<ul>\n<li>\u062a\u064f\u0639\u0627\u0646\u064a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0636\u0645 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0623\u0642\u0633\u0627\u0645 \u0644\u0625\u0628\u0642\u0627\u0621 \u062c\u0645\u064a\u0639 \u0645\u0648\u0638\u0641\u064a\u0647\u0627 \u0641\u064a \u0646\u0641\u0633 \u0627\u0644\u0635\u0641\u062d\u0629 \u0623\u0648 \u0644\u0648\u062d\u0629 \u062a\u062d\u0643\u0645 \u0648\u0627\u062d\u062f\u0629.<\/li>\n<li>\u0648\u064a\u062a\u0636\u0645\u0646 \u0630\u0644\u0643 \u0628\u0634\u0643\u0644 \u062e\u0627\u0635 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u0644\u062f\u064a\u0647\u0627 \u0645\u0648\u0627\u0642\u0639 \u0645\u062a\u0639\u062f\u062f\u0629 \u0648\u0627\u0644\u062a\u064a \u062a\u0642\u062f\u0645 \u062f\u0639\u0645\u064b\u0627 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a\u060c \u0641\u0625\u0630\u0627 \u0643\u0627\u0646 \u0639\u0645\u0644\u0627\u0624\u0643 \u0642\u062f \u062a\u0630\u0645\u0631\u0648\u0627 \u0628\u0634\u0623\u0646 \u0627\u0644\u0627\u0636\u0637\u0631\u0627\u0631 \u0625\u0644\u0649 \u062a\u0643\u0631\u0627\u0631 \u0646\u0641\u0633 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0628\u0639\u062f \u0646\u0642\u0644\u0647\u0645 \u0645\u0646 \u0642\u0633\u0645 \u0625\u0644\u0649 \u0622\u062e\u0631\u060c \u0641\u0625\u0646 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u0639\u0627\u0648\u0646\u064a\u0629 <strong>collaborative \u062a\u064f\u0646\u0627\u0633\u0628 \u0634\u0631\u0643\u062a\u0643<\/strong>.<\/li>\n<\/ul>\n<h3><strong>\u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 operational:<\/strong><\/h3>\n<ul>\n<li>\u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0631\u063a\u0628 \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0628\u0634\u0643\u0644 \u0623\u0643\u0628\u0631 \u0645\u0646 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062a\u0648\u0641\u0631\u0629 \u0644\u062f\u064a\u0647\u0627\u060c \u0645\u0639 \u062c\u0639\u0644 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0623\u0643\u062b\u0631 \u0643\u0641\u0627\u0621\u0629 \u0644\u0644\u0645\u0648\u0638\u0641\u064a\u0646.<\/li>\n<li>\u0623\u0648 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0631\u063a\u0628 \u0641\u064a \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u064a\u0629 \u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0644\u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 <strong>customer lifecycle<\/strong> \u0628\u0627\u0644\u0643\u0627\u0645\u0644\u060c \u0648\u0625\u064a\u062c\u0627\u062f \u0637\u0631\u0642 \u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0623\u0642\u0633\u0627\u0645 \u0627\u0644\u062a\u064a \u062a\u0648\u0627\u062c\u0647 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<\/ul>\n<h3><strong>\u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u064a\u0629 analytical:<\/strong><\/h3>\n<ul>\n<li>\u200f\u062a\u0631\u0643\u0632 \u0623\u0646\u0638\u0645\u0629<strong> CRM \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u064a\u0629<\/strong> \u0639\u0644\u0649 \u062a\u062d\u0644\u064a\u0644 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u0623\u0646 \u062a\u062d\u0635\u0644 \u0639\u0644\u0649 &#8220;<strong>Insights<\/strong> \u0631\u0624\u0649&#8221;. \u062d\u064a\u062b \u0623\u0646\u0647\u0627 \u062a\u064f\u0633\u0627\u0639\u062f\u0643 \u0639\u0644\u0649 \u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0648\u062d\u0641\u0638\u0647\u0627\u060c \u0627\u0633\u062a\u0646\u0627\u062f\u064b\u0627 \u0625\u0644\u0649 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0633\u0644\u0648\u0643 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<li>\u062a\u0633\u0627\u0639\u062f \u0623\u0646\u0638\u0645\u0629 \u0642\u064a\u0627\u0633 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 <strong>CRM<\/strong> \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u064a\u0629 \u0639\u0644\u0649 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0643\u0645\u064a\u0627\u062a \u0643\u0628\u064a\u0631\u0629 \u0645\u0646 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0644\u0625\u0646\u0634\u0627\u0621 <strong>Insights<\/strong> \u0642\u064a\u0645\u0629 \u0648\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630.\u200f<\/li>\n<li>\u0648\u0647\u064a \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0645\u062a\u0644\u0643 \u0623\u0648 \u062a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0644\u0627 \u062a\u0639\u0631\u0641 \u0643\u064a\u0641\u064a\u0629 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0628\u0641\u0639\u0627\u0644\u064a\u0629\u060c \u0648\u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0647\u0630\u0647 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u064a\u0645\u0643\u0646\u0643 \u0641\u0647\u0645 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0624\u062f\u064a \u0625\u0644\u0649 \u0627\u0644\u0646\u062c\u0627\u062d.<\/li>\n<\/ul>\n<h2>\u0643\u064a\u0641\u064a\u0629 \u0627\u062e\u062a\u064a\u0627\u0631 \u0623\u0641\u0636\u0644 CRM \u0644\u0639\u0645\u0644\u0643<\/h2>\n<p>\u0625\u0630\u0627 \u0643\u0646\u062a \u0645\u062a\u0623\u0643\u062f\u064b\u0627 \u0645\u0646 \u0623\u0646 \u0646\u0634\u0627\u0637\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a \u064a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0623\u062f\u0648\u0627\u062a \u0642\u064a\u0627\u0633 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 <strong>CRM<\/strong>\u060c \u0648\u0644\u0643\u0646\u0643 \u0644\u0627 \u062a\u0632\u0627\u0644 \u0641\u064a \u0645\u0631\u062d\u0644\u0629 \u0627\u0644\u0628\u062d\u062b\u060c \u0641\u0625\u0646 \u0641\u0647\u0645 \u0627\u0644\u0627\u062e\u062a\u0644\u0627\u0641\u0627\u062a \u0628\u064a\u0646 \u0627\u0644\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u062b\u0644\u0627\u062b\u0629 \u0644\u0623\u0646\u0638\u0645\u0629 <strong>CRM<\/strong> \u0627\u0644\u0645\u062a\u0648\u0641\u0631\u0629 \u064a\u064f\u0633\u0647\u0644 \u0639\u0644\u064a\u0643 \u0627\u0644\u0627\u062e\u062a\u064a\u0627\u0631\u060c\u00a0\u0641\u064a \u062d\u064a\u0646 \u0623\u0646 \u0647\u0646\u0627\u0643 \u0642\u062f\u0631\u064b\u0627 \u0645\u0639\u0642\u0648\u0644\u0627\u064b \u0645\u0646 \u0627\u0644\u062a\u062f\u0627\u062e\u0644 \u0628\u064a\u0646 \u0627\u0644\u0641\u0626\u0627\u062a \u0627\u0644\u062b\u0644\u0627\u062b \u0644\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0641\u0625\u0646 \u0643\u0644 \u0641\u0626\u0629 \u062a\u0645\u064a\u0644 \u0625\u0644\u0649 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0648\u0638\u0627\u0626\u0641 \u0648\u0645\u0645\u064a\u0632\u0627\u062a \u0645\u0639\u064a\u0646\u0629.<\/p>\n<h3><strong>\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0639\u0642\u0627\u0631\u0627\u062a \u064a\u0641\u0636\u0644 \u0627\u062e\u062a\u064a\u0627\u0631 \u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u064a\u0629 analytical.<\/strong><\/h3>\n<p>\u064a\u0648\u0636\u062d \u0644\u0643 \u0642\u064a\u0627\u0633 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 <strong>CRM<\/strong>: \u0623\u0641\u0636\u0644 \u0627\u0644\u062d\u0645\u0644\u0627\u062a \u0627\u0644\u062a\u0633\u0648\u064a\u0642\u064a\u0629 \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u0623\u0646 \u062a\u0633\u062a\u0645\u062b\u0631 \u0641\u064a\u0647\u0627\u060c \u0645\u062f\u0649 \u0643\u0641\u0627\u0621\u0629 \u0648\u0641\u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0648\u062c\u0645\u064a\u0639 \u0623\u0642\u0633\u0627\u0645 \u0627\u0644\u0634\u0631\u0643\u0629\u060c \u0645\u0627 \u0647\u064a \u0623\u0641\u0636\u0644 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0644\u062d\u0644 \u0627\u0644\u0645\u0634\u0627\u0643\u0644\u060c \u0643\u064a\u0641 \u062a\u0641\u0647\u0645 \u0639\u0645\u064a\u0644\u0643 \u0648\u062a\u062a\u0639\u0627\u0645\u0644 \u0645\u0639\u0647 \u0628\u0623\u0641\u0636\u0644 \u0627\u0644\u0623\u0633\u0627\u0644\u064a\u0628 \u0644\u0632\u064a\u0627\u062f\u0629 \u0648\u0644\u0627\u0621\u0647 \u0644\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/p>\n<p>\u0625\u0630\u0627 \u0643\u0627\u0646 \u0644\u062f\u064a\u0643 \u0623\u064a \u0627\u0633\u062a\u0641\u0633\u0627\u0631 \u0628\u062e\u0635\u0648\u0635 \u0643\u064a\u0641\u064a\u0629 \u0627\u062e\u062a\u064a\u0627\u0631 \u0627\u0644\u0640 CRM \u0627\u0644\u0645\u064f\u0646\u0627\u0633\u0628 \u0644\u0634\u0631\u0643\u062a\u0643 \u0627\u0644\u0639\u0642\u0627\u0631\u064a\u0629\u060c \u0623\u0648 \u0633\u0624\u0627\u0644 \u0628\u062e\u0635\u0648\u0635 \u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0623\u0648 \u0628\u0627\u0642\u0627\u062a \u0627\u0644\u0640 CRM \u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627 \u0627\u0644\u0622\u0646 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0627\u0644\u0643\u062a\u0631\u0648\u0646\u064a <a href=\"mailto:Info@engazcrm.com\">Info@engazcrm.com<\/a> \u0623\u0648 \u0645\u0646 \u062e\u0644\u0627\u0644 <a href=\"https:\/\/api.whatsapp.com\/message\/OCKIZ7FIV5IBB1?autoload=1&amp;app_absent=0\" target=\"_blank\" rel=\"noopener\">\u0627\u0644\u0648\u0627\u062a\u0633\u0627\u0628<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 4<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>\u0628\u062f\u0648\u0646 \u0623\u062f\u0648\u0627\u062a \u0642\u064a\u0627\u0633 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 CRM \u0633\u062a\u0641\u0642\u062f \u0628\u064a\u0627\u0646\u0627\u062a \u0639\u0645\u0644\u0627\u0626\u0643 \u0648\u0633\u062a\u0641\u0642\u062f \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062c\u062f\u062f \u0648\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062d\u0627\u0644\u064a\u064a\u0646\u060c \u0645\u0639 \u0642\u0644\u0629 \u0627\u0644\u062a\u0646\u0638\u064a\u0645 \u0648\u0636\u0639\u0641 \u0639\u0646\u0635\u0631 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0644\u062f\u0649 \u0645\u0648\u0638\u0641\u064a\u0643..\u00a0\u062e\u0633\u0627\u0631\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u064a\u0633\u062a \u0628\u0627\u0644\u0634\u064a\u0621 \u0627\u0644\u0647\u064a\u0651\u0646\u060c \u062e\u0635\u0648\u0635\u064b\u0627 \u0641\u064a \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0635\u0639\u0628 \u0627\u0644\u062d\u0635\u0648\u0644 \u0641\u064a\u0647\u0627 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u064a\u0644\u060c \u0648\u0645\u0639 \u0627\u0632\u062f\u064a\u0627\u062f \u0627\u0644\u0645\u064f\u0646\u0627\u0641\u0633\u0629 \u0648\u0627\u0632\u062f\u064a\u0627\u062f \u062a\u0639\u0642\u064a\u062f \u0631\u062d\u0644\u0629 \u0627\u0644\u0645\u0634\u062a\u0631\u064a Buyer Journey\u060c \u0623\u0635\u0628\u062d\u062a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062a\u0639\u0627\u0645\u0644 \u0628\u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u062d\u062f\u064a\u062b\u0629 \u0647\u064a&#8230;<\/p>\n","protected":false},"author":2,"featured_media":6516,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-778","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"taxonomy_info":{"category":[{"value":2,"label":"blog"}]},"featured_image_src_large":["https:\/\/engazcrm.com\/blog\/wp-content\/uploads\/2022\/08\/\u0643\u064a\u0641-\u064a\u062a\u0645-\u0642\u064a\u0627\u0633-\u0625\u062f\u0627\u0631\u0629-\u0639\u0644\u0627\u0642\u0627\u062a-\u0627\u0644\u0639\u0645\u0644\u0627\u0621-\u0648\u0623\u0647\u0645\u064a\u0629-\u0627\u0633\u062a\u062e\u062f\u0627\u0645-crm.jpg",1024,1024,false],"author_info":{"display_name":"SEO For All","author_link":"https:\/\/engazcrm.com\/blog\/author\/seo4all\/"},"comment_info":4,"category_info":[{"term_id":2,"name":"blog","slug":"blog","term_group":0,"term_taxonomy_id":2,"taxonomy":"category","description":"","parent":0,"count":197,"filter":"raw","cat_ID":2,"category_count":197,"category_description":"","cat_name":"blog","category_nicename":"blog","category_parent":0}],"tag_info":false,"_links":{"self":[{"href":"https:\/\/engazcrm.com\/blog\/wp-json\/wp\/v2\/posts\/778","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/engazcrm.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/engazcrm.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/engazcrm.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/engazcrm.com\/blog\/wp-json\/wp\/v2\/comments?post=778"}],"version-history":[{"count":4,"href":"https:\/\/engazcrm.com\/blog\/wp-json\/wp\/v2\/posts\/778\/revisions"}],"predecessor-version":[{"id":6469,"href":"https:\/\/engazcrm.com\/blog\/wp-json\/wp\/v2\/posts\/778\/revisions\/6469"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/engazcrm.com\/blog\/wp-json\/wp\/v2\/media\/6516"}],"wp:attachment":[{"href":"https:\/\/engazcrm.com\/blog\/wp-json\/wp\/v2\/media?parent=778"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/engazcrm.com\/blog\/wp-json\/wp\/v2\/categories?post=778"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/engazcrm.com\/blog\/wp-json\/wp\/v2\/tags?post=778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}